:root{--ink:#182e35;--muted:#61727a;--line:#dfe7e7;--accent:#126d61;--paper:#fff;--bg:#f4f7f6}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 system-ui,-apple-system,"Segoe UI",sans-serif}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.container{max-width:1280px;margin:auto;padding:0 32px}.site-header{background:white;border-bottom:1px solid var(--line)}nav{height:82px;display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:10px;font-size:22px;font-weight:750;color:var(--ink);letter-spacing:-.7px}.brand-icon{display:grid;place-items:center;width:34px;height:34px;background:var(--accent);color:white;border-radius:9px;font-size:21px}.nav-links{display:flex;align-items:center;gap:28px}main{min-height:calc(100vh - 165px)}h1{font-size:34px;line-height:1.2;letter-spacing:-1px;margin:8px 0 12px}h2{font-size:20px;margin:0}h3{font-size:21px}p{margin:8px 0}.muted,.helper{color:var(--muted)}.eyebrow{font-size:11px;letter-spacing:1.8px;font-weight:750;color:var(--accent)}.page-heading{padding:38px 0 26px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.metric,.panel,.timing{background:var(--paper);border:1px solid var(--line);border-radius:12px}.metric{padding:22px}.metric>span{font-weight:600;font-size:13px}.metric strong{display:block;font-size:39px;letter-spacing:-1px;line-height:1.5}.metric em{font-style:normal;font-size:23px}.metric small{color:var(--muted);font-size:12px}.green{color:var(--accent)}.amber{color:#a3640b}.timing{margin-top:20px;display:grid;grid-template-columns:repeat(3,1fr);padding:23px 0}.timing>div{padding:0 24px;border-right:1px solid var(--line)}.timing>div:last-child{border:0}.timing span{display:block;color:var(--muted);font-size:13px}.timing strong{font-size:22px;display:block;margin-top:6px;font-weight:650}.helper{font-size:12px;margin-top:9px}.panel{margin-top:25px;overflow:hidden}.panel-heading{display:flex;align-items:center;justify-content:space-between;padding:23px}.panel-heading p{font-size:13px;margin:3px 0 0}.count{font-size:12px;color:var(--muted);border:1px solid var(--line);border-radius:6px;padding:4px 9px}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;color:var(--muted);font-size:11px;letter-spacing:.3px;background:#fafcfb;padding:13px 17px;white-space:nowrap}td{padding:20px 17px;border-top:1px solid var(--line)}.customer{font-weight:650;color:var(--ink)}.date{font-size:12px;min-width:148px}.action{white-space:nowrap;font-weight:600;font-size:12px}.badge{display:inline-block;font-size:11px;font-weight:650;padding:5px 9px;border-radius:6px;white-space:nowrap}.fast{background:#e4f3ed;color:#17614b}.moderate{background:#eef1fb;color:#415c95}.slow{background:#fff0df;color:#935409}.waiting{background:#fff4d6;color:#855d07}.missed{background:#fce9e7;color:#a23931}.legend{font-size:11px;color:var(--muted);margin:18px 0 32px}.legend span{margin:0 8px}button,.button{display:inline-block;border:1px solid var(--accent);border-radius:7px;padding:11px 18px;background:var(--accent);color:white;font:600 14px/1.4 system-ui;cursor:pointer;white-space:nowrap}button:hover,.button:hover{background:#0c574e;text-decoration:none}.small{padding:8px 13px;font-size:13px}.secondary{background:white;color:var(--accent);border-color:var(--line)}.secondary:hover{background:#e9f1ee}footer{display:flex;justify-content:space-between;gap:16px;color:var(--muted);font-size:11px;padding-top:24px!important;padding-bottom:24px!important}.narrow{max-width:700px;margin:32px auto 50px}.back{display:inline-block;font-size:13px;margin-bottom:22px}.form-panel{padding:28px}label{display:block;font-size:13px;font-weight:650;margin:18px 0 7px}label:first-of-type{margin-top:0}input,select,textarea{width:100%;background:white;color:var(--ink);border:1px solid #bfcfcd;border-radius:6px;padding:11px;font:inherit}textarea{resize:vertical}input:focus,select:focus,textarea:focus{outline:2px solid #74b3a6;outline-offset:2px}a:focus-visible,button:focus-visible{outline:3px solid #74b3a6;outline-offset:3px}.form-actions{display:flex;gap:20px;align-items:center;margin-top:25px}.form-actions a:not(.button){font-size:13px}.checkbox{display:flex;align-items:center;gap:10px}.checkbox input{width:auto}.detail-heading{display:flex;justify-content:space-between;gap:20px;align-items:center}.detail-panel{padding:26px}dl{display:grid;grid-template-columns:150px 1fr;gap:20px;margin:0}dt{color:var(--muted);font-size:13px}dd{margin:0;overflow-wrap:anywhere}.notes{white-space:pre-wrap}.notice,.error{padding:13px 18px;border-radius:7px;margin:20px 0;background:#e3f1eb;color:#185840}.error{background:#fce9e7;color:#932f29}.empty{text-align:center;padding:55px 25px}.empty p{color:var(--muted);margin-bottom:25px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
@media(max-width:800px){.container{padding:0 20px}.metrics{grid-template-columns:repeat(2,1fr)}h1{font-size:28px}.timing strong{font-size:17px}.timing>div{padding:0 15px}.nav-links{gap:16px}footer{flex-direction:column}.detail-heading{align-items:flex-start}}@media(max-width:480px){.container{padding:0 14px}.brand{font-size:18px}.nav-links>a:first-child{display:none}.metric{padding:16px}.timing{grid-template-columns:1fr;padding:0 20px}.timing>div{border-right:0;border-bottom:1px solid var(--line);padding:15px 0}.form-panel{padding:20px}dl{grid-template-columns:1fr;gap:6px}dd{margin-bottom:15px}.detail-heading{flex-direction:column}.form-actions{flex-wrap:wrap}}